Furberry and Co. is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au. By using the website, you agree to accept the Privacy Policy. If you do not agree to the terms of this Privacy Policy, you should not use the website.

 

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: name and contact details (including residential or business address, delivery address, email addresses, phone, and facsimile numbers); pet ownership details, shopping habits and preferences, and details of products and services you have purchased from us; marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, or other); and if you are a candidate for employment, we may collect other information. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.

We collect personal information from you directly when you visit our Furberry and Co. Boutique locations or our Online Store. This Personal Information is obtained in many ways, including directly from you during conversations with our team members (in person, by phone, or electronically); when you communicate with us during special events or promotions; when you access and interact with our website www.furberryandco.com.au, social media, and publications; from other publicly available sources and from third parties; and when you make a purchase or complete purchase orders, registrations, requests, or applications for our products, services, or loyalty program (in person, by phone, or electronically). We don’t guarantee website links or policies of authorized third parties. If you apply for employment and complete forms applicable to the recruitment and selection process, we will collect your personal information through that process.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information, we will, where appropriate and possible, explain to you why we are collecting the information and how we plan to use it.

 

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorized by law.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances, including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorized by law.

 

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Furberry and Co. will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

 

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

Anonymity and Pseudonymity

You have the option of not identifying yourself, or using a pseudonym, when dealing with us (where this is lawful and practicable, for example, when making an inquiry or purchasing products from our retail stores). However, in certain circumstances, if we do not collect personal information about you, we may be unable to provide you with the products and services you have asked us to provide.

 

Policy Updates

We reserve the right to make changes to this privacy policy from time to time. Any changes to the privacy policy will be published on Furberry and Co.’s website. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.

 

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us.